Terms & Conditions

We are pleased that you have chosen to shop with us. To ensure a safe and seamless shopping experience, we have created our terms of use. By using our website and completing a purchase, you agree to the following terms:

  1. General Terms

By completing a purchase with Lunqa Beauty, you agree to our purchase policy, shipping policy, returns policy and privacy policy.
You are responsible for ensuring that the information you provide during your purchase – such as name, address and contact details – is accurate.
Lunqa Beauty reserves the right to refuse or cancel an order if there is suspicion of fraud, incorrect information or any circumstance that violates our terms.

  1. Use of the Website

All content on our website – including texts, images, logos and product descriptions – belongs to Lunqa Beauty and may not be copied, sold or used without written permission.
It is not permitted to use our website in any way that may damage, overload or disrupt the service for other users.

  1. Orders and Payment

When you complete an order on lunqabeauty.com, you agree to pay the stated amount.
We offer secure payment methods and use encryption to protect your payment information.
All prices are listed in euros (€) and include VAT unless otherwise stated.

  1. Delivery and Returns

We do our utmost to deliver your order in accordance with our shipping policy. Please note that delivery times may vary depending on your location and external circumstances.
An order that has already been processed, packed and dispatched cannot be cancelled. It must be received and then returned according to our returns policy.
For returns, a fee of 15.99 GBP is applied. This covers return handling, shipping and administrative costs.

  1. Limitation of Liability

Lunqa Beauty is not responsible for delays, damages or losses caused by third parties, such as shipping carriers.
We strive to provide accurate information about our products, but reserve the right to correct any typographical errors, price changes or product sell-outs.
Use of our products is at your own risk. Lunqa Beauty is not responsible for allergic reactions or other side effects. We recommend reading the ingredients list carefully before use.

  1. Changes to the Terms of Use

Lunqa Beauty reserves the right to update or modify these terms at any time. Any changes will be published on our website and apply from the date of publication.

If you have any questions regarding our terms, please feel free to contact us — we are happy to assist you.