Privacy Policy
Your privacy is important to us at Lunqa Beauty, and we want you to feel confident when shopping with us. This policy explains how we collect, use and protect your personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR).
-
Collection of Personal Data
When you make a purchase or use our website, we may collect the following information:
Contact details: name, email address, phone number and delivery address
Payment information: card details and other payment-related information (securely handled by our payment providers)
Order history: details of past orders and transactions
Technical data: IP address, device information and browser data when visiting our website
We collect this information in order to process your order, deliver products and improve your shopping experience.
-
Use of Personal Data
We use your data to:
Process and deliver your order
Send order confirmations, delivery updates and customer support
Improve our website and tailor content to your interests
Send promotions and offers if you have given your consent
Comply with legal obligations such as accounting and tax requirements
-
Sharing of Personal Data
We only share your personal data with third parties when necessary, such as:
Payment providers to process your payments securely
Delivery partners to ensure your order reaches you
Technical service providers that support our website and customer service
We never sell your personal data to third parties.
-
Storage of Personal Data
We store your personal data for as long as it is required to fulfil the purpose for which it was collected, or for as long as we are legally obliged to retain it. After this period, the data is securely deleted or anonymised.
-
Your Rights
As a customer, you have the right to:
Request access to the data we hold about you
Request correction of inaccurate information
Request deletion of your personal data (with certain legal exceptions)
Withdraw your consent to marketing communications at any time
To exercise your rights, please contact us via email.
-
Security
We take technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Only authorised staff have access to your data, and all data traffic is encrypted.
-
Changes to the Privacy Policy
Lunqa Beauty reserves the right to update this policy when necessary. Any changes will be published on our website. We recommend reviewing the policy regularly to stay informed.