Terms of Use

Please read these Terms of Use ("Terms", "Terms of Use") carefully before using the website https://www.shoplunqa.com ("Site", "Service") operated by LUNQA ("Company", "we", "us", or "our"). By accessing or using our Site, you agree to be bound by these Terms. If you disagree with any part of these Terms, you must not access or use the Site.

1. Eligibility

By using our Site, you represent that you are at least 18 years of age or using the Site under the supervision of a parent or legal guardian. If you do not meet these requirements, you may not use this Site.

2. Changes to Terms

We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be posted on this page with a revised effective date. Your continued use of the Site after such changes constitutes your acceptance of the new Terms.

3. Use of the Website

You agree to use the Site only for lawful purposes. You must not:

Use the Site in any way that violates applicable local, national, or international law or regulation.
Engage in unauthorized scraping, data mining, or content duplication.
Use our Site to transmit or facilitate the transmission of any unsolicited or unauthorized advertising or promotional material.

4. Account and Security

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at support@shoplunqa.com of any unauthorized use or breach of security.

5. Product Descriptions and Pricing

We strive to ensure that all product information, pricing, and availability are accurate. However, errors may occur. In the event of an error, we reserve the right to correct it and to revise your order accordingly or to cancel the order and refund the full amount to your orginal payment method on any amount charged.

Prices are subject to change without notice and include VAT where applicable. We always offer free shipping. No additional shipping or handling charges will be added at checkout.

6. Intellectual Property

All content on shoplunqa.com—including but not limited to images, text, logos, product designs, graphics, and videos—is the intellectual property of LUNQA or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

You may not use, copy, reproduce, distribute, modify, or create derivative works of any part of this Site without our express written consent.

7. User-Generated Content

If you submit any content (reviews, testimonials, photos), you grant LUNQA a worldwide, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display such content in any media.

You represent that you own or control all rights to the content you post and that your content is not illegal, obscene, abusive, or infringing.

8. Order Acceptance and Cancellation

We reserve the right to refuse or cancel any order for any reason including but not limited to product availability, errors in product or pricing information, or suspected fraud. We will notify you by email if your order is cancelled.

9. Delivery

LUNQA is not responsible for delays caused by the shipping carrier or customs clearance.

Standard Delivery Times

Processing time: 0–1 business days (Monday to Friday)
Shipping time: 5–10 business days (Monday to Friday)
Estimated total delivery time: 5–11 business days (Monday to Friday)

10. Returns and Refunds

You may request a return within 14 days of receiving your order

Please refer to our full Return Policy for detailed information. support@shoplunqa.com.

11. Limitation of Liability

To the fullest extent permitted by law, LUNQA shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the Site or purchase of any products.

This includes but is not limited to loss of profits, data, or goodwill, even if we were advised of the possibility of such damages.

12. Disclaimer of Warranties

All content, products, and services on lunqa.com are provided “as is” and “as available” without warranties of any kind, either express or implied.

LUNQA does not warrant that the Site will be uninterrupted, secure, or error-free.

13. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which governs the collection and use of personal information on our Site.

15. Prohibited Conduct

You agree not to:

Interfere with the proper functioning of the Site.
Attempt to gain unauthorized access to the Site or any part of it.
Use the Site in a way that could disable, overburden, or impair its performance.

16. Dispute Resolution

Any disputes arising from or relating to these Terms or your use of the Site shall first be attempted to be resolved amicably. If not resolved, disputes will be submitted to arbitration or court jurisdiction in the location where LUNQA operates.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, along with our Privacy Policy and other posted policies, constitute the entire agreement between you and lunqa.com regarding your use of the Site and supersede all prior or contemporaneous communications.